{"id":10587,"date":"2020-12-05T07:52:15","date_gmt":"2020-12-05T07:52:15","guid":{"rendered":"https:\/\/www.ginx.tv\/ea-s-community-manager-breaks-down-mid-stream-because-of-next-gen-madden-s-frustrations"},"modified":"2024-07-19T12:07:29","modified_gmt":"2024-07-19T12:07:29","slug":"ea-s-community-manager-breaks-down-mid-stream-because-of-next-gen-madden-s-frustrations","status":"publish","type":"post","link":"https:\/\/www.ginx.tv\/en\/madden-21\/ea-s-community-manager-breaks-down-mid-stream-because-of-next-gen-madden-s-frustrations","title":{"rendered":"EA community manager breaks down on stream as Madden criticism goes unheard: &#8220;I can\u2019t fix those things&#8221;"},"content":{"rendered":"<p dir=\"ltr\">A community manager for EA Sport&#8217;s Madden franchise, named KRAELO, broke down during Friday&rsquo;s Good Morning Madden Twitch stream.<\/p>\n<p dir=\"ltr\">The community manager, for one of the most intense fanbases in the sports gaming industry, choked up doing his outro, as shown in the clip provided by Twitter user <a href=\"https:\/\/twitter.com\/r0bato\/status\/1334894063326212096?s=20\">@r0babo<\/a>:&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\" data-dnt=\"true\">\n<p dir=\"ltr\" lang=\"en\">Just listen to Kraelo at the end of GMM today. Obviously sounding very upset with things going on in <a href=\"https:\/\/twitter.com\/hashtag\/Madden21?src=hash&amp;ref_src=twsrc%5Etfw\">#Madden21<\/a><a href=\"https:\/\/t.co\/veeUu126bB\">pic.twitter.com\/veeUu126bB<\/a><\/p>\n<p>&mdash; Rob Lopez (@r0bato) <a href=\"https:\/\/twitter.com\/r0bato\/status\/1334894063326212096?ref_src=twsrc%5Etfw\">December 4, 2020<\/a><\/p><\/blockquote>\n<p dir=\"ltr\">&ldquo;We&rsquo;ll fight tooth and nail to make sure that your voice is heard at the studio level,&rdquo; he said. Before conceding, &ldquo;but we don&rsquo;t control those resources and we don&rsquo;t control those people to actually go ahead and do that work.&rdquo;<\/p>\n<ul>\n<li><strong>Read more:&nbsp;<a href=\"https:\/\/www.ginx.tv\/en\/hardware\/nintendo-shuts-down-etika-joycons-a-fundraising-project-for-suicide-prevention-awareness\" target=\"_blank\" rel=\"noopener\">Nintendo shuts down Etika Joy-Cons, fundraising project for suicide prevention awareness<\/a><\/strong><\/li>\n<\/ul>\n<p dir=\"ltr\">His statement sounded half-farewell and half-innocent plea, mentioning how, as a community manager, his job is to communicate the community&#8217;s concerns and overall message to the studio and if his data is followed or not, that goes beyond him.&nbsp;<\/p>\n<p dir=\"ltr\"><img decoding=\"async\" src=\"https:\/\/cdn-cf.ginx.tv\/imgcdn\/9JhmZKVpNB0byOx8dBUFJr4RHPLgvctbHYIXMBuSgCc\/rs:fill:0:0:1\/g:ce\/aHR0cHM6Ly93d3cuZ2lueC50di91cGxvYWRzL21hZGRlbl8yMV9uZXdfMy5qcGc\" alt=\"Madden 21 Kraelo\" width=\"1024\" height=\"576\" loading=\"lazy\"><br \/><span style=\"font-size: 8pt;\">(Picture: EA Sports)<\/span><\/p>\n<p dir=\"ltr\">&ldquo;I can&rsquo;t fix those things. I can&rsquo;t fix some of the server things. I can&rsquo;t fix Madden Franchise. I can&rsquo;t do any of that kind of stuff, but I can represent. I can fight. I can totally agree and empathize with our players. I can be frustrated for you guys, behind the scenes,&rdquo; he added.<\/p>\n<ul>\n<li dir=\"ltr\"><strong>Read more: <a href=\"https:\/\/www.ginx.tv\/en\/hardware\/microsoft-gifted-snoop-dogg-xbox-series-x-fridge-for-his-birthday\">Microsoft gifts Snoop Dogg Xbox Series X fridge for his birthday<\/a><\/strong><\/li>\n<\/ul>\n<p dir=\"ltr\"><a href=\"https:\/\/www.youtube.com\/watch?v=Q2MMM00yC7Y&amp;feature=youtu.be&amp;ab_channel=EASPORTSMADDENNFL\" target=\"_blank\" rel=\"noopener\">Madden 21 next-gen&#8217;s gameplay trailer<\/a> seen on the game&#8217;s official channel has around 6300 dislikes, almost double the number of likes it has &#8212; giving echos of <a href=\"https:\/\/www.youtube.com\/watch?v=EeF3UTkCoxY\">Call of Duty: Infinite Warfare&#8217;s infamous teaser<\/a> trailer that ultimately signalled a change in direction for that franchise.<\/p>\n<div style=\"left: 0px; width: 100%; height: 0px; position: relative; padding-bottom: 56.25%; max-width: 650px;\" data-ephox-embed-iri=\"https:\/\/www.youtube.com\/watch?v=Q2MMM00yC7Y&amp;feature=youtu.be&amp;ab_channel=EASPORTSMADDENNFL\"><iframe style=\"border: 0; top: 0; left: 0; width: 100%; height: 100%; position: absolute;\" src=\"https:\/\/www.youtube.com\/embed\/Q2MMM00yC7Y?rel=0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\" srcdoc=\"&lt;style&gt;*{padding:0;margin:0;overflow:hidden}html,body{height:100%}img,span{position:absolute;width:100%;top:0;bottom:0;margin:auto}span{height:1.5em;text-align:center;font:48px\/1.5 sans-serif;color:white;text-shadow:0 0 0.5em black}&lt;\/style&gt;&lt;a href=https:\/\/www.youtube.com\/embed\/Q2MMM00yC7Y?autoplay=1&gt;&lt;img src=https:\/\/img.youtube.com\/vi\/Q2MMM00yC7Y\/hqdefault.jpg alt='YouTube video thumbnail'&gt;&lt;span&gt;&#9654;&lt;\/span&gt;&lt;\/a&gt;\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\"><\/iframe><\/div>\n<p dir=\"ltr\">The trailer and launch info promised next-gen players &ldquo;the most realistic NFL simulation ever&rdquo;, which didn&rsquo;t sit well with users, who argue they have seen this same version of Madden for years now.<\/p>\n<p dir=\"ltr\">&ldquo;I really do appreciate you, guys&hellip;I&rsquo;ll talk to you guys next week&rdquo;, Kraelo said as he finished the stream.<\/p>\n<p dir=\"ltr\">Hours later, from his professional account which he &ldquo;abandoned&rdquo; to manage <a href=\"https:\/\/twitter.com\/MaddenNFLDirect\" target=\"_blank\" rel=\"noopener\">@MaddenNFLDirect<\/a>, Kraelo posted the following thread showing his appreciation for the community&rsquo;s words, with a little business twist for good measure:<\/p>\n<blockquote class=\"twitter-tweet\" data-dnt=\"true\">\n<p dir=\"ltr\" lang=\"en\">Some of you are asking, so first, yes, I am still working at EA. But, just so you&rsquo;re aware, next week I will be taking some time off from hosting the stream. ZFarls will guest host BUT I&rsquo;ll be back for our next Special Stream.<\/p>\n<p>&mdash; EA_KRAELO (K) (@EA_KRAELO) <a href=\"https:\/\/twitter.com\/EA_KRAELO\/status\/1335031521003106306?ref_src=twsrc%5Etfw\">December 5, 2020<\/a><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<blockquote class=\"twitter-tweet\" data-dnt=\"true\">\n<p dir=\"ltr\" lang=\"en\">I appreciate the many kind words, but this was about our Madden community, not me. It&rsquo;s important to me and the studio for you all to know that we hear your concerns and frustrations, and we&rsquo;ll always work hard to get you the information you&rsquo;re requesting.<\/p>\n<p>&mdash; EA_KRAELO (K) (@EA_KRAELO) <a href=\"https:\/\/twitter.com\/EA_KRAELO\/status\/1335031522047520769?ref_src=twsrc%5Etfw\">December 5, 2020<\/a><\/p><\/blockquote>\n<p dir=\"ltr\">Will confirming he won&#8217;t return to hosting duties on next week&#8217;s episode of Good Morning Madden, he also stated that it is important for him, and the studio, that the community knew they &ldquo;hear your concerns and frustrations&rdquo;.<\/p>\n<p dir=\"ltr\">Madden 21 seems like a tipping point for many of the game&#8217;s player base with frustrations over the underlying game-engine and its lack of change, a predatory monetisation model is seen in Madden Ultimate Team, and a feeling that it&#8217;s the same game with a different year slapped on it.<\/p>\n<p dir=\"ltr\">It&#8217;s remarkably similar complaints as to those also heard from both the FIFA and NBA player base, games also published by EA Sports.<\/p>\n<ul>\n<li dir=\"ltr\"><strong>Read more: <a href=\"https:\/\/www.ginx.tv\/en\/fifa-21\/spencer-fc-doesn-t-feel-comfortable-endorsing-fifa-ultimate-team-anymore\">Spencer FC doesn&#8217;t &#8220;feel comfortable endorsing&#8221; FIFA Ultimate Team anymore<\/a><\/strong><\/li>\n<\/ul>\n<p dir=\"ltr\">With 2K&rsquo;s NFL video game coming soon and fans&#8217; outrage growing by the second, maybe we&rsquo;ll see the 30-year old franchise take a sabbatical due to quality, in WWE2K fashion.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A community manager for EA Sport&#8217;s Madden franchise, named KRAELO, broke down during Friday&rsquo;s Good Morning Madden Twitch stream. The community manager, for one of&#8230;<\/p>\n","protected":false},"author":10537,"featured_media":10588,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-10587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-madden-21","genre-sports-game","content_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EA community manager breaks down on stream as Madden criticism goes unheard: &quot;I can\u2019t fix those things&quot; - GINX TV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ginx.tv\/en\/wp-json\/wp\/v2\/posts\/10587\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EA community manager breaks down on stream as Madden criticism goes unheard: &quot;I can\u2019t fix those things&quot; - GINX TV\" \/>\n<meta property=\"og:description\" content=\"A community manager for EA Sport&#8217;s Madden franchise, named KRAELO, broke down during Friday&rsquo;s Good Morning Madden Twitch stream. 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