{"id":27944,"date":"2022-02-11T10:06:36","date_gmt":"2022-02-11T10:06:36","guid":{"rendered":"https:\/\/www.ginx.tv\/lost-ark-unable-to-connect-firewall"},"modified":"2024-07-19T08:11:13","modified_gmt":"2024-07-19T08:11:13","slug":"lost-ark-unable-to-connect-firewall","status":"publish","type":"post","link":"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-unable-to-connect-firewall","title":{"rendered":"Lost Ark unable to connect &#8211; How to fix Firewall issue"},"content":{"rendered":"<p>As players are jumping into the mammoth world of Arkesia with one of the game&#8217;s&nbsp;<a href=\"https:\/\/www.ginx.tv\/en\/video-games\/lost-ark-classes-subclasses\">unique classes<\/a>, Lost Ark has already seen a tremendous amount of success with its launch in the West. The free-to-play title pairs the &#8220;best of ARPG combat and MMO depth&#8221;, scratching that Diablo itch. Not everyone, however, can access Lost Ark, as some gamers are unable to connect to the <a href=\"https:\/\/www.ginx.tv\/en\/video-games\/lost-ark-server-list-regions-reset-times\">servers<\/a>.&nbsp;<\/p>\n<p>In this guide, we tell you exactly how to fix your Firewall settings so you can circumvent the unable to connect issue in Lost Ark.<\/p>\n<h2>Unable to connect to Lost Ark servers<\/h2>\n<p>First and foremost, you should <a href=\"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-servers-down-check-server-status\">check if the Lost Ark servers are online<\/a>, or possibly down for maintenance.<\/p>\n<figure class=\"img-figure\" contenteditable=\"false\"><img decoding=\"async\" style=\"width: 100%;\" contenteditable=\"false\" src=\"https:\/\/cdn-cf.ginx.tv\/imgcdn\/yUDPsASMCBIzGGYUfTzYCV_Cqp1ci2maAdyMlIx-r8E\/rs:fill:0:0:1\/g:ce\/aHR0cHM6Ly93d3cuZ2lueC50di91cGxvYWRzMi9Mb3N0X0Fyay9Mb3N0X0Fya19sb3JlLmpwZz9fdD0xNjQxMzc3Mjky\" alt=\"Lost Ark unable to connect issue firewall how to fix exceptions windows 10\" width=\"1024\" height=\"576\" loading=\"lazy\"><figcaption contenteditable=\"false\">The beautiful world of Arkesia awaits. (Picture Amazon Game Studios)<\/figcaption><\/figure>\n<p>If the servers are online, and you&#8217;ve gone through our steps to <a href=\"https:\/\/www.ginx.tv\/en\/lost-ark\/fix-lost-ark-lag-latency-connection-issues\">fix lag and latency in Lost Ark<\/a>, then there is one more suggestion to try &#8211; troubleshooting your Firewall.<\/p>\n<p>For those on Windows, follow the steps below to add Lost Ark as an exception to the Operating System&#8217;s built-in Firewall:<\/p>\n<ul>\n<li>Press Windows + R, type &#8220;firewall.cpl&#8221; into the Run window, and then press Enter.<\/li>\n<li>Click Allow an app or feature through Windows Firewall and then click Change settings.<\/li>\n<li>Look for the game in the list of allowed apps and features. If it&rsquo;s present, make sure it&rsquo;s checked, and that both the Private and Public columns have a checkmark. If the game is missing from the list, you must add it.<\/li>\n<li>Click Allow another app&#8230;, locate and select LostArkLauncher.exe, and then click Add.<\/li>\n<li>Once you&#8217;ve done that, make sure that Lost Ark has checkmarks under both the Private and Public columns.<\/li>\n<\/ul>\n<p>Keep in mind that these instructions come <a href=\"https:\/\/www.amazongames.com\/en-gb\/support\/lost-ark\/articles\/troubleshooting-lag-and-connectivity-issues\" target=\"_blank\" rel=\"noopener nofollow\">directly<\/a> from Amazon Games.<\/p>\n<figure class=\"img-figure\" contenteditable=\"false\"><img decoding=\"async\" style=\"width: 100%;\" contenteditable=\"false\" src=\"https:\/\/cdn-cf.ginx.tv\/imgcdn\/nqLoNzDAN9sNFhclUgfFvE9szuLhZ1b1AdWtmyJYn5g\/rs:fill:0:0:1\/g:ce\/aHR0cHM6Ly93d3cuZ2lueC50di91cGxvYWRzMi9Mb3N0X0Fyay9Db25uZWN0aW9uL0xvc3RBcmtDb25uZWN0aW9ubGF0ZW5jeWxhZ21haW4uanBnP190PTE2NDQzMDk1MzI\" alt=\"Lost Ark unable to connect issue firewall how to fix exceptions windows 10\" width=\"800\" height=\"450\" loading=\"lazy\"><figcaption contenteditable=\"false\">Don&#8217;t let a Firewall issue ruin your Lost Ark voyage. (Picture: Amazon Game Studios)<\/figcaption><\/figure>\n<p>If you are still unable to connect to Lost Ark and suspect it is a Firewall issue, we suggest temporarily disabling it to test the theory.&nbsp;<\/p>\n<p>For those with third-party Firewalls, check for instructions on their specific, official websites on how to add an exception for Lost Ark.<\/p>\n<p>If all else fails and you are still unable to connect to the Lost Ark servers, we suggest <a href=\"https:\/\/www.amazongames.com\/en-gb\/support\/lost-ark?category=6vmw1to8vlbe6pzpevsi6d\" target=\"_blank\" rel=\"noopener nofollow\">contacting Lost Ark support<\/a>.<\/p>\n<p>Hopefully, this will help heroes venturing into the world of Arkesia the ability to, well, actually start playing the game, defeating the evil Firewall issues boss in the process.<\/p>\n<ul>\n<li><strong>Read more:&nbsp;<a href=\"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-mokoko-seeds-locations-rewards\">All Lost Ark Mokoko Seeds locations and rewards<\/a><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em>Don&#8217;t forget to check out our dedicated, ever-expanding Lost Ark section for news, guides and much more.<\/em><\/p>\n<p><em>Featured image courtesy of Amazon Game Studios.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As players are jumping into the mammoth world of Arkesia with one of the game&#8217;s&nbsp;unique classes, Lost Ark has already seen a tremendous amount of&#8230;<\/p>\n","protected":false},"author":1327,"featured_media":27945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"tags":[],"class_list":["post-27944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lost-ark","genre-mmo","content_type-guide-tutorial"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lost Ark unable to connect - How to fix Firewall issue - GINX TV<\/title>\n<meta name=\"description\" content=\"If you are unable to connect to the Lost Ark servers, we&#039;ve got a potential fix involving your PC&#039;s Firewall settings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ginx.tv\/en\/wp-json\/wp\/v2\/posts\/27944\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lost Ark unable to connect - How to fix Firewall issue - GINX TV\" \/>\n<meta property=\"og:description\" content=\"If you are unable to connect to the Lost Ark servers, we&#039;ve got a potential fix involving your PC&#039;s Firewall settings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-unable-to-connect-firewall\" \/>\n<meta property=\"og:site_name\" content=\"GINX TV\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/wessel.minnie\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-11T10:06:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-19T08:11:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ginx.tv\/en\/wp-content\/uploads\/sites\/3\/2025\/12\/lost_ark_sailing_guide_open-waters_header_amazongames-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Wessel Minnie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/Sillicur\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Wessel Minnie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-unable-to-connect-firewall#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ginx.tv\/en\/lost-ark\/lost-ark-unable-to-connect-firewall\"},\"author\":{\"name\":\"Wessel Minnie\",\"@id\":\"https:\/\/www.ginx.tv\/en\/#\/schema\/person\/9a5947073c9b063951d2706662b60e80\"},\"headline\":\"Lost Ark unable to connect &#8211; 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