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Fix Diablo Immortal Purchase Failed Error on Android and iOS

A guide to fixing the Diablo Immortal Purchase Failed error on mobile devices so you can finally start playing the game.
Fix Diablo Immortal Purchase Failed Error on Android and iOS

Blizzard unleashed Diablo Immortal on 1st June 2022 in most regions for mobile gamers on Android and iOS to enjoy, one day early. Since then, some prospective Nephalem have been running into the Diablo Immortal Purchase Failed error on Android and iOS devices while trying to buy the Empowered Battle Pass, in-game store items such as Eternal Orbs and more.

In this article, we outline the steps players can take on Android and iOS devices to fix the Purchase Failed error for Diablo Immortal once and for all, so let's get started.

Diablo Immortal Purchase Failed error - How to fix

Diablo Immortal purchase failed error how to fix store battle pass in-game google playstore apple app store ios android guide
Westmarch is especially dark and gloomy if you can't purchase anything in Diablo Immortal. (Picture: Blizzard)

The Purchase Failed issue/error in Diablo Immortal is all about having the correct information for your time with the game on either the Apple App Store (iOS) or Google PlayStore (Android).

The official Blizzard Support page for the game has steps you can take if you are running into the Diablo Immortal Purchase Failed error message both on Android and iOS devices.

Check them out below and please note that we are not responsible for any issues that might occur, even though this is unlikely.

Diablo Immortal Purchase Failed error on Android fix:

  1. Clear the cache of your Google Play Services and Google Play Store.
  2. Make sure all the information in the payment method saved on your Google Play Store account is accurate.
  3. Make sure your payment method has enough funds, including applicable taxes and any fees set by your payment provider.
  4. Restart your device and try again.
Diablo Immortal purchase failed error how to fix store battle pass in-game google playstore apple app store ios android guide
Fix the Diablo Immortal Purchase Failed error by following the steps in this guide. (Picture: Blizzard)

Diablo Immortal Purchase Failed error on iOS fix:

  • Diablo Immortal purchases on iOS devices are tied to a single Apple ID, regardless of how many Battle.net accounts this Apple ID is associated with.
  • If you attempt to purchase an item from a Battle.net Account, and you've already purchased that item from another Blizzard Account with the same Apple ID, you will see an iOS message that says "You've already purchased this. Would you like to get it again for free?" Clicking OK will lead to a Purchase Failed error.
  • To solve this problem, either buy the product through the Battle.net Shop on your computer or use a different Apple ID.

If issues persist, we suggest contacting Blizzard's support service

Check out our video below discussing where Diablo Immortal fits into the timeline of the franchise, discussing everything you need to know about the game's story and world.

Hopefully, following the steps in our guide, both Android and iOS gamers will be able to enjoy Diablo Immortal, fixing the "Unable to Purchase" error with relative ease.

For more on the game and the iconic ARPG franchise, check out our section dedicated to Diablo Immortal guides, news, leaks, and much more.

 

Featured image courtesy of Blizzard Entertainment.