EA FC 24 Guides
Guides & Tutorial > Sports game > NBA 2K24

How To Solve NBA 2K24 Preorder Not Showing: Missing 5K VC & MyTEAM Points

Having trouble accessing NBA 2K24 preorder bonuses? Follow our step-by-step guide to retrieve missing VC, MyTeam Points, and Promo Packs now!
How To Solve NBA 2K24 Preorder Not Showing: Missing 5K VC & MyTEAM Points
2K Games

The excitement around NBA 2K24 is palpable, and for those who took the early bird route by preordering the game, there's an array of exclusive content to unlock. However, some players have reported issues accessing these preorder bonuses, which include missing Virtual Currency (VC), MyTEAM Points, and more.

If you're in this boat, don't sweat it. This comprehensive guide details what you need to do to enjoy your preorder content in NBA 2K24.

NBA 2K24 Preorder Content Missing: VC, MyTeam Points, & Promo Packs Not Showing?

Alright, first things first: You may be wondering why your NBA 2K24 preorder content is not showing up. Luckily, there's a rather simple explanation for this: 2K Games has yet to release it.

In an attempt not to inadvertently give players who preordered the game an unfair advantage, all edition and preorder bonuses will be released at the same time on 8 September 2023 at midnight local time for Xbox and PlayStation console players or at 4 pm GMT on PC.

Assuming you purchased the NBA 2K24 Kobe Bryant Edition (Standard), you'll get the following bonuses:

  • 5,000 Virtual Currency
  • 5,000 MyTEAM Points
  • 10 MyTEAM Promo Packs (1 pack per week)
  • 5x Six MyCAREER Boost Types
  • 3x Three Gatorade Boost Types
  • 95 Rated Kobe Bryant MyTEAM Free Agent Card


Assuming you purchased the Black Mamba Edition of NBA 2K24, you'll receive the following bonuses:

  • 100,000 VC
  • 15,000 MyTeam Points
  • NBA 2K24 Option Pack Box
  • MyTeam Promo 10-Pack Bundle
  • #24 Era Kobe Bryant Cover Star Sapphire Card
  • One Diamond Shoe
  • One Ruby Coach
  • Two-hour Double XP Coin for MyTeam
  • Six types of MyCareer Skills Boosts (x10)
  • Three types of Gatorade Boosts (x10)
  • Two-hour Double XP Coin for MyCareer
  • Four MyCareer T-Shirts
  • MyCareer Backpack
  • MyCareer Electric Skateboard
  • MyCareer Arm Sleeves

How To Get NBA 2K24 Preorder Bonuses: Missing VC, MyTeam Points, Promo Packs


If you find that your NBA 2K24 preorder content is missing or not showing up (and it's after the release date), you might need to take the following action steps:

Solution 1: Wait 24 Hours

After the first game login, some bonuses like the Virtual Currency and MyTEAM Points might take up to 24 hours to appear in the player's account.

Solution 2: Restart The Game

If the content is still missing post-release, shut down your console for about 5 minutes and then turn it back on. You might also want to unplug it from the power source to ensure it's completely turned off. Then, restart the console and the game. Fingers crossed, that did the trick!

Solution 3: Manually Claim The Bonuses:

Certain items are claimed from specific game sections. For instance:

  • MyTEAM Cards: Visit MyTEAM, select the PACK MARKET, and navigate to "Unopened Packs" to claim cards.
  • MyCAREER Boosts: These can be found under the "Progression" tab in the MyCAREER mode.


Solution 4: Manually Install NBA 2K24 Preorder Content

Sometimes, the bonus content in NBA 2K24 might need a manual trigger to download:

For PlayStation:

  • Navigate to the NBA 2K24 game page from your Home Screen or the Game Library.
  • Scroll down to the "PlayStation Store" section.
  • Under the "Your Add-ons" menu, you can manually download any pieces of content you're entitled to.

For Xbox:

  • Go to "My Games and Apps."
  • Find NBA 2K24 and select it.
  • Choose the "Ready to Install" option from the menu.
  • From here, select the available add-on you wish to install and confirm.

Solution 5: Contact 2K Support:

If the preorder content remains inaccessible after trying all these steps, it's recommended to reach out directly to 2K support. Explain the problem in detail, and they should be able to assist further.

Following these steps should resolve most issues related to missing preorder content in NBA 2K24. Remember, minor hitches can occur with big game launches, but they're usually addressed promptly by the developers or the support teams.