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Warzone Pacific won’t load on Xbox fix

If you are having troubles with Warzone Pacific not loading on Xbox consoles or you are receiving the "Connection Failed" error message, we have a few possible solutions that might fix the problem.
Warzone Pacific won’t load on Xbox fix
Call of Duty: Warzone Pacific Season 1 is now live and tens of millions of players are exploring the new Caldera map. The new update has brought a myriad of new features and content to dive into, but unfortunately, it has also come with an equal amount of issues, such as graphics texture issues and constant crashing.

And as if these problems were not enough, Xbox owners are now reporting that the game won't even load on the Xbox Series X/S and Xbox One. A number of players are having issues with starting the game on Microsoft's consoles after the Warzone Pacific update, which is naturally frustrating for many who want to enjoy the new Caldera map as soon as possible.

Why does Warzone Pacific fail to load on Xbox consoles and can it be fixed?

How to fix Warzone Pacific won’t load on Xbox?

Warzone Pacific won’t load on Xbox fix
Warzone Pacific is stuck on a loading screen on Xbox consoles. (Picture: Activision)

Numerous technical issues have been plaguing Warzone Pacific since the update on all platforms, but it seems that Xbox players were hit the hardest, as many can not even start the game.

For some, the loading screen appears and just sits there, loading forever without starting the game, while for others an error message eventually appears, titled "connection failed" and stating that the game is "unable to access online services."

To clear one thing first, this has nothing to do with Xbox Live, as since 21st April of this year you no longer need to be subscribed to Xbox Live in order to play free-to-play games online on the Xbox consoles.

Now when we have that crossed off, let's see what else can be an issue.

Warzone Pacific won’t load on Xbox fix
Some Xbox players eventually receive the "Connection Failed" error message. (Picture: Activision)

Restart Warzone Pacific

Try to force close and reopen Warzone a few times. Oftentimes brute force is a way to go with these issues, it might not work the first few times, but eventually will do the trick. If the game fails to load even after you tried this a few times, then it's something else.

Check your Internet connection

Make sure that your console is properly connected to the internet, by checking if other online games are working normally. If possible use an Ethernet connection instead of a WiFi connection.

Clear the console cache

Completely clearing the console's cache is reported as a potential fix for the Warzone Pacific won’t load issue.

To do this, you will need to power cycle your console.

  • Shut down the console completely
  • Unplug it from the wall
  • Wait for about 5 minutes
  • Plug it back and turn it on

This might clear some conflicting problems after the update and allow you to play the game.

Reinstall Warzone Pacific

When there's an update of such scale as this one that introduces substantial changes, sometimes it's best to uninstall the game and then do a fresh installation instead of just updating the game.

Uninstall the game, perform cache clearing, and install the game again.

And that's about everything you can do in order to potentially fix loading issues. If the problem continues, we advise you to submit a ticket to Activision Support.

Follow the official Activision Support account for any future updates on this issue. 

Don't forget to check out our dedicated Battlefield section for all the news, updates, guides and more.

Featured image courtesy of DICE / Electronic Arts.