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Diablo Immortal Character Stuck? How To Use Unstuck Feature

If your character is stuck in Diablo Immortal, unable to move out of a sticky situation, our guide to using the Unstuck feature should help.
Diablo Immortal Character Stuck? How To Use Unstuck Feature

Is your character stuck in Diablo Immortal on PC or mobile devices, unable to move after a mishap? Well, then we've got you covered, explaining how you can use the Diablo Immortal Unstuck feature to get out of, well, a sticky situation.

Some players might see their characters stuck in Diablo Immortal, maybe in a static object, or even outside the zone's map on rare occasions. While this does not occur too often, and the game is technically quite sound, there is a reason Diablo Immortal has an Unstuck feature...

How to use Diablo Immortal Unstuck feature

Diablo Immortal character stuck unstuck feature how to use town portal unable to move
Baal watching you try to get your character unstuck in Diablo Immortal. We can just hear him laughing! (Picture: Blizzard)

Your Diablo Immortal character can get stuck in the world of Sanctuary for multiple reasons. For example, using a Barbarian's Leap ability on certain edges or objects might, on rare occasions, cause your character to be unable to move.

We've only experienced our character being stuck in Diablo Immortal once (yes it is a Barbarian) over the course of 30 hours of gameplay. 

Be that as it may, there's a chance of getting stuck, which is what this guide is for. General fixes to this issue include restarting the game or using your Town Portal scroll to get out of dodge. However, this does not always work, especially if there are enemies around, stopping you from using a Town Portal to get unstuck.

Diablo Immortal character stuck unstuck feature how to use town portal unable to move
Diablo Immortal's Unstuck feature is easy to use, and very easily missed as well. (Picture: Blizzard)

That's where the Diablo Immortal Unstuck feature comes into play, as you can see via the image above.

To use the Unstuck feature in Diablo Immortal, follow the steps outlined below:

  • Launch Diablo Immortal then head into a server and load up into Sanctuary.
  • Open the game's Settings Menu (A Cog icon)
    Navigate to the "General" section and tap on it. This should be selected by default as the first Settings option.
  • Tap on the Unstuck button.
  • Your character should not be able to move again without issue.

While using the Unstuck feature in Diablo Immortal is easy, it can just as easily be missed.

If your character is stuck in Diablo Immortal and you've just finished reading this guide, then maybe take a bit of a break and watch our video below discussing where Diablo Immortal fits into the timeline of the franchise, discussing everything you need to know about the game's story and world. 

For more news on the game and the iconic ARPG franchise, check out our sections dedicated to Diablo 3, Diablo Immortal, and Diablo 4. Get the latest guides & tutorials for your favorite Diablo title below.

Diablo Immortal Guides - Character Server Transfer | Next Hungering Moon | Hell Difficulty Levels | Combat Rating (CR) | Recruit A Friend | Redeem Codes | Next Season | Fractured Plane Event | Vote Kick Feature | Next Helliquary Boss | XP Bug Fix | Class Change | Max Level Cost | Lost Pages | Legacy of the Horadrim | Player vs. Player (PVP) | Set Items | Resonance | Potency | Level Progression | Trading | Crusader Build | Barbarian Build | Monk Build | Necromancer Build | Marketplace | Zone Events 

Diablo 2 Resurrected Guides - Ladder Reset | Magic Find Bonus Event | Holy Grail Challenge | Underground Passage Location | Character Deleted Fix | Black Screen Freezes Fix | Unable To Start Fix | Best Assassin Build | Best Barbarian Build | Best Amazon Build | Secret Cow Level | Runewords | Attacks Missing | Horadric Cube | Cairn Stones | Reset Skills & Stats

Diablo 3 Guides - Zoltun Kulle Adventure Mode | Puzzle Ring | Ramaladni's Gift | Death's Breath | Next Season | Kanai's Cube | Sanctified Powers

Diablo 4 Guides -Cross-Play & Cross-Progression | Dungeons | Game Pass | Endgame Beta | Book of Lorath

Featured image courtesy of Blizzard Entertainment.


Check out our video below, discussing Diablo Immortal's story and how the game fits into the franchise's timeline.

For more news on the game and the iconic ARPG franchise, check out our sections dedicated to Diablo 3, Diablo Immortal, and Diablo 4. Get the latest guides & tutorials for your favorite Diablo title below.

Diablo Immortal Guides - Character Server Transfer | Next Hungering Moon | Hell Difficulty Levels | Combat Rating (CR) | Recruit A Friend | Redeem Codes | Next Season | Fractured Plane Event | Vote Kick Feature | Next Helliquary Boss | XP Bug Fix | Class Change | Max Level Cost | Lost Pages | Legacy of the Horadrim | Player vs. Player (PVP) | Set Items | Resonance | Potency | Level Progression | Trading | Crusader Build | Barbarian Build | Monk Build | Necromancer Build | Marketplace | Zone Events 

Diablo 2 Resurrected Guides - Ladder Reset | Magic Find Bonus Event | Holy Grail Challenge | Underground Passage Location | Character Deleted Fix | Black Screen Freezes Fix | Unable To Start Fix | Best Assassin Build | Best Barbarian Build | Best Amazon Build | Secret Cow Level | Runewords | Attacks Missing | Horadric Cube | Cairn Stones | Reset Skills & Stats

Diablo 3 Guides - Zoltun Kulle Adventure Mode | Puzzle Ring | Ramaladni's Gift | Death's Breath | Next Season | Kanai's Cube | Sanctified Powers

Diablo 4 Guides - Cross-Play & Cross-Progression | Dungeons | Game Pass | Endgame Beta | Book of Lorath