Welcome back!

Sign in or create an account to enjoy GINX perks, enter competitions and access exclusive features.

GINX TV > Guides & Tutorial > Diablo 4

Diablo 4 Error Code 395002 Fix: Account Locked

Is your Diablo 4 account locked after getting the error code 395002? Don't worry -- we've got an easy fix to help you.
Diablo 4 Error Code 395002 Fix: Account Locked

Are you one of the Diablo 4 players receiving Error Code 395002 and panicking over the apparent account lock? First of all - don't stress! Your account is not permanently locked. This error code is somewhat common and appears to be due to the Diablo 4 servers being overburdened. That said, you might be wondering how to fix Diablo 4 Error Code 395002. Well, we've got you covered.

The good news is that we will detail a simple fix in this guide. So, please sit back and relax as we take you through how to unlock your Diablo 4 account and get you back into the game in no time. So don't let this error code dampen your gaming experience; read on for a quick and easy solution to this pesky issue.

Update on 4 June 2023: We've received reports from players who are still encountering this issue after restarting / updating their Diablo 4 game client. The solution discussed below still appears to be accurate at this time. 

How To Fix Diablo 4 Error 395002: Account Locked Solution

Unfortunately, you can do nothing to fix the Diablo 4 Error 395002 error except wait it out. As the error message suggests, you must "wait a few minutes and try again." However, it is worth mentioning that many players claim that restarting their Battle.net client or restarting the game itself has resolved the Diablo 4 account lock (although you should note that you might find yourself waiting in another queue).

As mentioned earlier, the servers are currently overloaded with many players attempting to access the game at once. This massive influx of players has led to various other errors, such as codes 34202, 316719, and more. That said, the Diablo 4 team is actively working on resolving these issues, and a solution to these errors should be rolled out in future updates or fixed before the full release.

diablo 4 account locked
The Diablo 4 account lock error is only temporary. (Picture: Reddit / Farthousejones)

If the Diablo 4 Error Code 395002 persists, you can also try resetting your network connection by restarting your router/modem, checking your internet connection, and ensuring your firewall is not blocking the game's access to the internet. While this is unlikely the root of the problem, it's probably worth trying anyway.

And that's everything to know about how to fix Diablo 4 Error Code 395002. While there's no official fix from the developers, restarting your Battle.net client or game, resetting your network connection, and checking your internet connection should help resolve the issue. We suggest monitoring the Diablo 4 team's official Twitter and forums for updates on the situation. With these tips, you should be able to get back to playing the game without any further issues.

For more Diablo 4, be sure to check out our dedicated section or some of our Guides & Tutorials just below:

Diablo 4 Season 2 Guides
Class Builds & Tier Lists


Tech Guides & Fixes
World, Maps & Locations
Diablo 4 Items & Slots
Legendary Aspects
Gameplay Systems
The Story, Lore & Characters
Diablo 4 Season Guides

Our section keeps growing, so check for new guides daily! Don't forget to pick up one of the Diablo 4 Editions and join the fight to save Sanctuary soon.