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Diablo 4 Crashes or Freezes: How To Fix

A step-by-step guide to fixing crashes and freezing in Diablo 4 on PC, PS4, PS5, Xbox Series X/S, and Xbox One consoles.
Diablo 4 Crashes or Freezes: How To Fix

Is Diablo 4 crashing or freezing for you on PC or consoles? Then you've found the perfect guide to help you through these issues so you can return to Sanctuary and continue slaying the followers of Lilith.

This article features step-by-step instructions on how you can potentially fix crashes and freezing issues in Diablo 4.

Update on 21 August 2023: We've updated this article with the latest fix for the possible crashing or freezing issues in Diablo 4.

How To Fix Diablo 4 Crashing or Freezing (PC)

diablo 4 crashes freezing lockup fix pc consoles issues beta
If the Diablo 4 crashes are due to a known issue, not even the rogue angel Inarius might be able to help. (Picture: Blizzard)

Blizzard has provided six steps you can take if Diablo 4 keeps crashing or "locking up" on your PC. Check them out below:

  1. Make sure your computer meets the Diablo IV System Requirements. Please note: The game will try to run even if the system doesn't meet our system requirements. This can cause unknown bugs, crashing, or performance issues that may not have a resolution. 
  2. Update your drivers and operating system to resolve any compatibility issues.
  3. Close all other applications to resolve software conflicts and free up resources.
  4. Update or temporarily uninstall any security programs, which may mistakenly identify the login module as a security threat.
  5. Run the repair tool to repair any damaged game files.
  6. If the problem persists, uninstall and reinstall the game.

Those steps might help those experiencing Diablo 4 freezes and crashes during the Open Beta weekends, but what about the gamers on consoles?

Diablo 4 Crashing on Consoles: Any Fix?

diablo 4 crashes freezing lockup fix pc consoles issues beta
Sometimes, summoning tech support is your only option...(Picture: Blizzard)

At the time of writing, there is no way to fix Diablo 4 crashing issues on consoles. This includes PS4, PS5, Xbox One, and Xbox Series X/S consoles. You can, however, redownload the Diablo 4 beta files, which is roughly 45 GB.

Furthermore, if your console crashes or freezes not only in Diablo 4 but other titles, we suggest contacting your gaming hardware supplier/store, as it might be faulty. Lastly, remember to always give your console some room to breathe. High heat in enclosed spaces could result in crashes while playing any game, including Diablo 4.

If all else fails, we suggest contacting Blizzard Customer Support to report an issue and find out if others are experiencing the same Diablo 4 crashes.

Learn more about how Blizzard has crafted the world of Sanctuary and the enemies you will find in Diablo 4 below.

Hopefully, this guide will have Diablo 4 players alleviate some crashing/freezing issues. We will endeavor to update this article once more fixes become available, so stay tuned!

For more Diablo 4, be sure to check out our dedicated section or some of our Guides & Tutorials just below:

Diablo 4 Season 2 Guides
Class Builds & Tier Lists


Tech Guides & Fixes
World, Maps & Locations
Diablo 4 Items & Slots
Legendary Aspects
Gameplay Systems
The Story, Lore & Characters
Diablo 4 Season Guides

Our section keeps growing, so check for new guides daily! Don't forget to pick up one of the Diablo 4 Editions and join the fight to save Sanctuary soon.